How long does delivery take?
Standard delivery (trackable) by courier for Malaysia orders only. The standard delivery timing taken will be approximately 3 to 5 business days after the order has been placed online.
Can I cancel an order?
As we aim to deliver your purchase(s) to you as quickly as possible, you may cancel your order as long as before we ship your order out. A fee may incur for cancellation depends on the payment method buyer used.
RETURN AND EXCHANGE
We only accept return requests for goods purchased on our Website. For returns of products purchased from another retailer, please contact the original store of purchase.
How do I return/exchange an item?
To return a product you must contact our support at http://wa.me/60123328340. We will strive to contact you within 3 - 5 business days with a Return Authorisation and further instructions on how to return your goods.
What is the return/refund policy?
Once an item is return we will either inspect your goods and investigate any claimed defect, or where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable (for example, where we believe the goods have been misused or the defect/ damage is not covered by the commercial warranty), we will reject your claim and return your goods to you. You must cover the cost of return in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within 30 days of receipt by us of the original product, however this may take longer depending on your item and the number of returns in our system. A small fee may incur for refund depends on the payment method buyer used.
Should there be any return requirements left unfulfilled, we will revert and advise you on the pending or rejected return approval via email/WhatsApp.
Return & Refund Policy
Thanks for shopping at My Site (change this).
If you are not entirely satisfied with your purchase, we're here to help.
You have 30 (change this) calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.